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Patient and Family Centred Care (PFCC) Learning Pathway


Covenant Health is pleased to partner with Alberta Health Services in the 2017 provincial week long celebration of Patient and Family Centred Care (PFCC), November 6 -10, 2017. This year’s theme is Navigating Health Care with Compassion. PFCC week is an opportunity to focus on the many ways in which compassion is demonstrated in the care we provide and within our teams. Join us for events and activities designed to enhance our understanding of compassion and the ways in which compassion is experienced.Click below for details.

Patient and Family Centred Care Week Webinars November 6 – 10, 2017

Webinar Posters

Compassion & PFCC Video Wall


Be Inspired.

Here are 6 short videos on Compassion and PFCC which can be used for personal reflection, meeting reflections, team meetings, Quality Council meetings, staff Friday files or other opportunities for learning and discussion.

Compassion, Dignity and Respect in Health Care: The Health Foundation
The difference between Care and Caring (RAH Edmonton)
Patient and Family Centred Care (Providence Health)
Digital Story: Jennifer’s Story (Continuing Care Video)
Compassionate care: delivering the Six C’s
If Air Travel Worked like Health Care

Compassion Cards

PFCC Week Public Participation - Compassion Cards Information
Compassion card poster –public display(Generic)
Compassion card poster- public display (Add site info)

Change Day

Make a PFCC Pledge for Change Day!


What Is Patient and Family Centred Care?
The Institute for Patient and Family Centred Care
Agency for Healthcare Research and Quality
Quality Improvement video

Speak up for Patient Safety
Building Patient & Family Centred Partnerships

The Leader's Role in Patient Experience

Do You Understand? Communicating with Limited and Non-English Patients