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Patient and Family Centred Care (PFCC) Learning Pathway

The goals of the Patient and Family Centred Care (PFCC)

PFCC Learning Huddle Material

Learning Huddle Material has been developed by the PFCC Resource Team to facilitate local discussion and learning about PFCC. Each Huddle Discussion Guide briefly presents the topic, provides some discussion points and a link for further resources on the topic. These materials are to be used in the way most useful to your needs and settings. They can be used for self learning, in “Friday Files” or other electronic communication with staff, in team meetings or as posters. The following is a list of topics included in the material. Please click on them to access each topic or click here for the whole package

PFCC Tools

- Key Drivers of Positive Experience Poster

- Program Based PFCC Worksheet

- Client-centred Care Accreditation Standards

- Client Experience Guide: Accreditation Canada Qmentum

- Client- and Family- centred Care: Accreditation Canada Qmentum

- Client Experience Requirement FAQ: Accreditation Canada

Resources

What Is Patient and Family Centred Care?
http://insite.albertahealthservices.ca/assets/pe/tms-pe-what-is-patient-family-centred-care.pdf  

The Institute for Patient and Family Centred Care

http://www.ipfcc.org/

Agency for Healthcare Research and Quality
http://www.ahrq.gov/professionals/systems/hospital/engagingfamilies/guide.html

Quality Improvement video:
https://www.youtube.com/watch?v=jq52ZjMzqyI

Speak up for Patient Safety
https://www.youtube.com/watch?v=URCIGK9upTE

Building Patient & Family Centred Partnerships

https://ahsqhi.adobeconnect.com/p7u7qe6pefa/

The Leader's Role in Patient Experience

https://ahsqhi.adobeconnect.com/p5rrxs832ke/

Do You Understand? Communicating with Limited and Non-English Patients

https://ahsqhi.adobeconnect.com/p6o16nofsc9/