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How do I?

Information and guidance on specific topics related to Information and Privacy are available below. Information on other topics or questions related to Information and Privacy may be found in the Information and Privacy Resources section.

Respond to Requests for Disclosure of Health Information

Guidelines for responding to requests for disclosure from different individuals will be posted here as they are made available.

Do Research in Covenant Health Facilities

If you are considering research involving Covenant Health, please contact the Covenant Health Research Centre. The Covenant Health Research Centre leads Covenant Health's efforts to integrate research into practice, develop partnerships, facilitate inquiry and promote innovation in alignment with Covenant Health's Mission, Vision, Values and strategic directions.

Use Encrypted Email


By itself email is not secure, so when you send an email, it can be intercepted or forwarded to other recipients. To ensure only an intended recipient can open and read an email with high-sensitive or extreme-sensitive information, you need to encrypt it. Using encrypted email is required for any emails that will contain patient or personal information.

Below you will find instructions you may download and print to guide you to using email encryption. 

Instructions for Sending Encrypted Emails

Instructions for Receiving Encrypted Emails


Prepare a Privacy Impact Assessment

Under the HIA, privacy impact assessments must be prepared and submitted to the Office of the Information and Privacy Commissioner whenever a new system or practice is being proposed that involves the collection, use or disclosure of health information. The Privacy office supports departments in completing these assessments, and undertakes other audits and assessments to ensure Covenant Health has adequate privacy and security safeguards in place to protect the individually identifying information we hold. 

If you need to prepare a privacy impact assessment please contact our office.

Retain or Destroy Confidential Records Securely

Please contact Health Information Management at your site with any specific questions on the secure retention and disposal of records.

The Covenant Health Records Retention Schedule is available as an appendix to Corporate Policy III-55.