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Strategic Plan - Year In Review

The Year in Review is one of the ways Covenant Health reflects on its Strategic Framework and how we are meeting our commitment to our Strategic Directions. The Review shows what existing and new operations we engaged in in the last year to progress and fulfil our goals in the five areas that are identified in our Strategic Directions. Read the full review or the Top 15 Highlights below. 

Top 15 Highlights

Live Our Mission and Values in All We Do

  • A Cooperation and Services Agreement (CSA) with Alberta Health Services was finalized and signed in December 2010.
  • Our 2012/13 capital plan for Covenant Health was submitted to AHS and all of the Covenant Health projects submitted have been included in the AHS 5-year capital plan.
  • Covenant Health Medical Staff Bylaws have been established and approved.

Build and Engage Our Team 

  • Covenant Health completed the 2010 Employee Engagement Survey with improvement in each of the 12 engagement questions and overall levels of engagement. The first Physician Engagement Survey was also conducted in October 2010. 
  • Covenant Health's new intranet, CompassionNET, was launched in January 2011. The internal website is a key tool in advancing internal collaboration, providing a single source for corporate policies, information, tools and news.

Continuously Improve Quality and Safety

  • In December 2010, Covenant Health was awarded Accreditation Status, with one of the highest scores ever seen by Accreditation Canada at 98.6 percent. The surveyors reported that they saw evidence of our vision, mission and strategic plan throughout the organization. 
  • Interpretive Services was launched in Edmonton in June 2010 and throughout Covenant Health in April 2011 with almost 1,000 cases served in 2010/11.
  • In collaboration with AHS, we implemented the Reporting and Learning System (RLS) across all facilities as the new event reporting system in all but two Covenant Health facilities.
  • On January 5, 2011, Villa Caritas opened its doors to its first patients. The new 150 bed geriatric mental health facility included the transfer of 106 beds from Alberta Hospital Edmonton and the addition of 44 new beds for a 42% growth in the program.

Respond to Those in Need

  • Following more than a year of planning with the Carmelite Sisters, St. Joseph’s Home in Medicine Hat became a member of Covenant Health and in Spring 2011 was awarded a 10 palliative care bed project, as well as 10 Community Service beds.
  • Our Palliative Care/End of Life Strategy made significant progress with the addition of physical space for a Palliative Care institute and a Clinical Nurse Educator position, and presentations before the Parliamentary Committee on Palliative and Compassionate Care in Ottawa.
  • We advanced our Rural Health Strategy in collaboration with Alberta Health Services and in consultation with community, clinical and administrative leaders. We shared recommendations for each rural facilities with key community stakeholders and developed one year action plans.
  • We continued to develop the Seniors Strategy and prepare for the expansion of services with the purchase of land and facility design underway in Lethbridge, Red Deer and Calgary and the development of a model of care for Killam.

Engage and Work with Community

  • Covenant Health conducted a Foundation Review to review the effectiveness of our foundations and develop recommendations to best support our mission into the future.  An implementation plan has been developed.
  • Working with the Catholic community, Covenant Health will lead a Catholic Sisters' Legacy Recognition Project in fall 2011 to honour the contribution of the Catholic Sisters to the development of the province.