Medical Staff Portal

Reporting and Learning System (RLS)

To access RLS click here. 

What's New?

Coming Soon: Laboratory Reporting Form!

The Reporting & Learning System for Patient Safety (RLS) continues to make improvements to reporting patient safety hazards, close calls and adverse events to support the identification and mitigation of patient safety issues. On Oct. 3, 2016, RLS is adding a laboratory form for reporting patient safety hazards, close calls and adverse events involving laboratory testing or blood/blood products. 

Reporters will select the Laboratory/Blood Products icon and complete the event specific form when submitting a patient safety hazard, close call or adverse event involving laboratory testing or blood/blood products. Learn more by reading the bulletin and attend the Oct 5. webinar “Introducing: The New RLS Laboratory Event Specific Form!”    Covenant Health staff members can access this session by emailing to register. 

To support this system update, there will be a short system outage beginning at 1800hrs on October 3rd. This outage is expected to last 1-2 hours. A Maintenance Mode message will display when trying to access the system. Any adverse events, close calls and hazards that are recognized during this period can be entered later in the evening that same day.

To access additional online education and training resources click here. 

If you have any questions, please contact Faryn Kane ( or 780-735-9978 ) or submit to AHS using the Support / Requests / Issues Form.

Using RLS

    When an adverse event, close call or hazard occurs, it is important to appropriately report the incident as there are both voluntary and mandatory reporting obligations within Covenant Health and with external agencies (eg. Health Canada).  These obligations are outlined in our corporate policy, Responding to Adverse Events, Close Calls and Hazards.

    When you submit a report in the online RLS, you are calling attention to safety issues so that they can be addressed.  This valuable information will be used to manage, prioritize, and address system improvements and prevent the event from happening again.  

    • To access RLS click here or call 1.877.338.3854
      Access RLS Education & Training Resources here
    • To learn more about RLS click here. 

    If you know of any reportable events that are not included in the policy, please email or phone 780.735.2284

    List of Known Reportable Events

    In addition to adverse events, close calls and hazards, there are many other types of events (eg. equipment malfunction) that need to be reported within Covenant Health and sometimes externally (eg. Health Canada). A table that outlines a list of known reportable events and required notification is included with the policy.

    Government of Alberta - Reportable Incident Form
    Health Canada – Adverse Drug Reaction Form
    Health Canada – Narcotic Controlled Substances Discrepancy Reporting Form