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Clinical Support Services

Quality & Patient Safety


The Quality and Patient Safety Department supports projects, big or small, that prioritize resident and patient safety and builds capacity for Covenant Health staff. We are committed to making connections, facilitating processes and supporting and encouraging staff on their paths to improvement.


Adverse Events and Close Calls

Reporting and Learning Systems (RLS)

Fall Risk Management

Questions/Contact Information


Quality and Safety Newsletters

Want the latest on what is happening in Patient and Resident Safety? Check out our newsletters here.

Quality Improvement Tools & Resources

Quality Improvement at the Local Level Power Point
Covenant Health Improvement Charter Template
Quality Improvement Case Study - Tools & Templates
Quality Improvement Activities Template
Process Observation Worksheet
Model for Improvement and PDSA cycles
PDSA Worksheet
PDSA Worksheet Instructions for Use
Improvement Charter
Manual PDSA collection sheet
Data Collection template
Designing a Measurement Plan
CPSI Improvement Frameworks

Want to Share Your Story?

Do you have a story that you’d like featured in an upcoming Newsletter that highlights Quality and Patient Safety? Send us an e-mail !