Medical Staff Portal
Clinical Support Services


The eCLINICIAN EMR is a system-wide scheduling and electronic medical record being implemented in ambulatory clinics across the Edmonton Zone. It will provide an accessible up-to-date, single electronic medical record shared among clinics using this system.  

The Edmonton Zone implementation of eCLINICIAN EMR has gone live in multiple Ambulatory areas within the RAH, KEC, UofA, AMH, Covenant Mental Health, AHS/Covenant Diabetes Centre’s, and the Misericordia Hospital.  Currently we are working towards an Ambulatory EMR go live date of January 29th 2018 at the Grey Nuns Community Hospital.  If you have questions regarding the current project, or you require assistance with training & access please contact the Covenant team directly: 

Contact information: 

Please refer to the table below to determine the best way to address your eCLINICIAN questions and/or concerns.

Type of Request Contact Information
  • Urgent Issues
  • Access Issues (password/username)
  • Technical Issues

Call the HELP DESK
780.735.4357 (HELP)

  • Non Urgent Requests
Submit a Non Urgent HELP Request via the EPIC button.
  • Clinic Specific Issues
You manager and/or eCLINICIAN super-user
  • Physician Inquiries
  • Standards
  • Workflows
  • Upcoming Learning Sessions
  • Assistance in Submitting Access
  • Other Non-Urgent Requests

E-mail the Covenant eCLINICIAN Help and Support Team:

*Never send identifiable patient information to this e-mail account

*Always indicate your eCLINCIAN Department Name ex. "MCH PEDS Lifestyle" in your e-mail for a faster response.


Andrea Magee
Manager, Clinical System Support
780.342.9049 (phone)
780.884.3453 (cell)

Colleen Lim
Project Coordinator, Clinical System Support
780.342.9031 (phone)
780.289.2658 (cell)

More information

More information about eCLINICIAN can be found on the AHS Insite page (**Network access required) 

Direct Link to AHS Insite for ALL things eClinician:  

Direct Link to AHS Insite specific to eClinician EMR:


Request a Corporate Email Address and/or access to the Network

Contact a Physician Workforce Assistant   Email: